Garth Brooks fans turn to Action 9 for help with ticket refunds – WSOC TV


Earlier this month, country music star Garth Brooks announced he was canceling five of his upcoming tour dates, including his Sept. 25 stop at Bank of America Stadium.

Charlotte’s concert was originally scheduled for May 2, 2020 and had been rescheduled several times due to the pandemic.

In the press release announcing the cancellation, he said that no action would be required by ticket holders to obtain a refund and that Ticketmaster would issue a refund to the original payment method used at the time of purchase. But many Channel 9 viewers have purchased tickets from other websites such as StubHub and where refund policies vary.

StubHub told Action 9’s Jason Stoogenke that “upon cancellation, customers will automatically receive a coupon of 120% of the original ticket price. However, if they want a refund to the original payment method instead, they can contact customer service and we will process the refund within 30 days and remove the 120% credit coupon.

But Melissa Pollard contacted Stoogenke because she had trouble contacting StubHub to request a refund. She said her group spent over $ 1,200 for 10 tickets. Pollard doesn’t want the coupon, she wants the money, but said she was having trouble finding StubHub’s email address and making phone calls.

Tammy Whitley paid over $ 740 for three tickets to the show on She said the company offered her 120% of the ticket price, but no refund.

“Sounds good, but I’m not a concert lover,” Whitley told Stoogenke. “It was going to be a fun girls’ night out. Family night out for us and it won’t happen. And it is not their fault. It’s not Garth’s fault. It’s not our fault, but it won’t happen, so I just want my money back, ”she said.

Stoogenke emailed the company on behalf of Whitley and about 25 minutes later said she had refunded him the full amount. uses PayPal, who told Stoogenke that “in the event that the event does not take place, PayPal customers should contact the ticketing platform or event organizer directly. When a PayPal customer purchases and receives a ticket for an event through a ticketing platform, the ticket is not covered by PayPal buyer protection because the purchased goods (in this case, the ticket) have been delivered.

Stoogenke says if you think a ticket seller is doing something deceptive, contact Action 9 and file a complaint with the Attorney General’s office.

(WATCH: Action 9 helps woman get full refund from popular online retailer)

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