Google removes sites hosted on SiteGround


SiteGround has confirmed a serious issue that has caused Google to stop crawling many sites hosted there since Monday. Publishers panic as e-commerce store web pages and products disappear from Google.

SiteGround has released various updates to the issue, but it’s still unclear exactly what’s causing the issue. This in turn is causing more concern with some publishers who tweet that they are done and walk away to other web hosts.

Problem apparently started on Monday

The problem at SiteGround started on Monday when publishers noticed that Google had stopped crawling their sites.

SiteGround initially denies the issue at their end

SiteGround initially tweeted on Wednesday that they couldn’t identify any issues on their end.

SiteGround replied on Twitter:

“We have received reports that a number of Google bot networks cannot crawl certain websites using our DNS service.

After a thorough audit of our DNS, we can confirm that there is no blockage on our side that prevents such crawling, and we see no logs suggesting an issue with our systems.


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SiteGround “escalates” the problem to Google

SiteGround then sent the problem back to Google, apparently assuming the problem was there and Google could fix it.

SiteGround published:

“We have reported the problem to Google and are working to resolve and identify the cause of the problem. We will keep you posted once we have more information or the issue is resolved.

SiteGround denies the problem at their end

SiteGround followed up by distancing themselves from the issue with a subsequent tweet to basically say that they can’t fix it because nothing on their end is broken.

SiteGround tweeted:

“Problems coming from outside our environment are quite difficult to predict, but we fully understand the inconvenience caused. We will update our official post with more information, once available: “

The problem was not generalized and did not affect other hosts. It was just happening to SiteGround, which could indicate a problem specific to SiteGround, although it might not be in the SiteGround systems themselves.


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SiteGround passes the ball to AWS and Google

Eventually, SiteGround appeared to identify a problem on Thursday morning, Tweeter:

“Update on the issue reported by some users with Google bots unable to crawl their sites:
We tracked it down to a network issue between the AWS Global Accelerator service and Google. We are working with engineers from both teams to fix it. We appreciate your patience! “

A customer tweeted that she thought SiteGround may not have identified the issue and posted a screenshot of an email she received:

SiteGround customers are beyond the loss of patience

Naturally, SiteGround customers have long lost patience with many tweets about their state of horror, shock and despair:

Solution to the problem?

A SiteGround customer appeared to confirm that the issue is related to SiteGround’s DNS and moving their website’s DNS to an external DNS fixed their issue:

At the time of this writing, the problem is still ongoing.


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