IPC: e-commerce continues to offer great potential to postal operators, albeit at a slower pace

More than 80 high-level representatives representing up to 30 positions worldwide, including more than 20 CEOs, gathered in Vienna for the 2022 IPC annual conference on May 24-25, after a two-year break due to the Covid-19 pandemic.

Organized by Österreichische Post, the theme of this year’s IPC Annual Conference was “Postal Innovation for the Future of E-Commerce”.

Holger Winklbauer, CEO of IPC, said: “E-commerce throughout the pandemic has been described as breathing new life into the postal sector. Today we find ourselves in a very different world from that of our last conference. The war in Ukraine has caused energy prices to rise and costs worldwide have increased. Despite all this, e-commerce continues to offer great potential to all postal operators, albeit at a slower pace. Posts have benefits, but innovation is key to meeting customer needs. »

The rise of e-commerce driven by the Covid-19 pandemic has enabled global e-retailers to have sufficient volumes to provide their own delivery solutions and e-commerce platforms to offer chain delivery solutions to SME. The annual IPC conference looked at how Posts should innovate to compete with global online retailers, platforms, integrators and digital native start-ups.

The annual conference featured four keynote speakers who shared their thoughts on rapidly changing customer needs and expectations for e-commerce delivery, including: Andreas Marschner, Vice President of Amazon Transportation Services Europe; Benoit Robinot-Bertrand Director of EU Transportation Amazon; Dennis Li, General Manager of Eastern and Northern Europe at Cainiao Network; and Malte Hans, Associate Partner, McKinsey & Company.

At IPC’s annual meeting of shareholders held prior to the annual conference, IPC members unanimously approved a new IPC member. Omniva (Estonia) will become IPC’s 26th member from July 2022. A key player in the Baltic region, Omniva provides national and international postal and logistics services, with more than 80% of its revenue derived from e-commerce. Omniva has been an active player in many IPC services and has used INTERCONNECT since its launch.

Mart Mägi, CEO of Omniva, said: “For us, IPC represents the values ​​of excellence, innovation and teamwork, which for us, as a small, innovative country, are very important. I believe that Omniva can bring a lot to the IPC, but we also have a lot to gain from cooperation with other Posts through the IPC”.

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