Waitress on TikTok divides viewers over serving tactics

A waitress on TikTok has gone viral after sharing how she “pressures” bad customers to tip fairly for her service.

Waitress and TikTok user Tamela (@tamela.anderson) posted a video to confirm that the ‘shame’ method works for getting better advice, especially from rude customers. In her video, she tells the story of two men she once served.

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Tamela says one of the men paid the entire bill in cash, but only provided a few dollars – 10-15% of the check – as a tip. However, as she collected payment from her customers, the man paying the bill made an unnecessary comment about her appearance.

“It was when my hair was blonde, so he looked at me and said, ‘You know, I’ve never really been into blondes.’ And without missing a beat, man, I looked at him and was like, “You know, I don’t really like shitty tips,” Tamela explained.

The man then gave Tamela another $10 bill to make up for her poor tip and the awkwardness that followed her quick return.

“Shame works,” Tamela said.

TikTokers are split in the comments section of Tamela’s video. Some are baffled by the ethics behind ‘shaming’ customers to receive tips above 15%, which many consider the standard tip amount.

“15%, isn’t it okay? Sob. I will never be able to afford to go to a bar or restaurant again,” wrote one TikToker.

“Maybe servers should shame their bosses into paying them a living wage, so they don’t have to depend on tips,” another TikToker said.

Other TikTokers are supporting Tamela, acknowledging that service workers – no matter how good – just aren’t paid enough for their work.

“It’s crazy how everyone is mad at her and not at the man who actually INSULTED her,” one TikToker said.

“I have literally never heard of less than 18% as the norm [for tipping], these comments are shocking. I was a server ten years ago and usually got at least 20%,” said another TikTok user.

A few TikTokers focused on a comment Tamela made at the start of her video, where she said she no longer felt the need to try and put on a “server persona” for her customers. Many have misunderstood this statement as an admission that it provides shoddy service.

In this TikTok, Tamela clarifies the misunderstanding.

“When I said I quit trying, I just meant that I wasn’t too nice anymore and didn’t use a fake voice with people anymore,” Tamela explained. “If men are going to make inappropriate comments to me, I’m just going to start making inappropriate comments to them.”

Tamela then recounted an experience with another rude customer she met while working at a brewery. Apparently, the male customer asked her to sit on his lap.

In response to the customer’s inappropriate request, Tamela said she would only sit on his lap if he gave her a $100 bill she saw in his wallet. The man handed over the $100 bill, but Tamela simply walked away with the money and avoided the awkward encounter.

Despite Tamela’s recounting of her experiences with rude customers, TikTokers remain divided. Some believe she is an “entitled” waitress, while others sympathize with the rough treatment she endures at work.

“Men are literally asking waiters to sit on their lap, and y’all mad at her?” said a TikToker.

“Bro tell me you haven’t worked in the service industry without telling me you have NEVER worked in the service industry,” another TikToker wrote.

Waitress post splits TikTok with ‘shame’ tactic for better advice first appeared on In The Know.

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