Yellow.ai bolsters its marketplace with pre-built dynamic AI agents to speed time to market
- Enabling enterprises to accelerate their Total Experience (TX) automation journey through rapid deployments, the pre-built vertical dynamic AI agents support use cases in key industries including retail retail and automotive, reducing time to market by up to 50%
- Pre-built, low-code dynamic AI agents for employee experience (EX) help companies automate the entire employee lifecycle, improving employee productivity by up to 30% and employee satisfaction employees up to 40%.
DUBAIWATER, April 28, 2022 /PRNewswire/ — Yellow.aithe world’s first next-generation Total Experience (TX) automation platform, trusted by more than 1,000 enterprises globally, today announced that it has increased its Market with pre-built, low-code Dynamic AI agents, enabling faster time to market and faster ROI for businesses. In line with its commitment to drive continuous innovation through its product offerings, the addition of pre-trained, ready-to-deploy vertical AI agents aims to help enterprises accelerate their TX automation journey.
According to Gartner, the acceleration of digital business is putting pressure on IT leaders to increase application delivery speed and time to value. Addressing this challenge with greater solution accuracy, Yellow.ai’s centralized marketplace solution library enables companies to deploy AI agents with just a few clicks, reducing time to market by up to 50 %. It offers pre-built industry models supporting use cases in key industries including retail and automotive; Predefined channel builders supporting over 35 channels including WhatsAppFacebook Messenger, Wechat, Slack, Twitter, MS Teams, Instagram, and prebuilt solution templates for customer support, customer engagement, conversational commerce, HR automation, and ITSM use cases .
Businesses can also take advantage of pre-built Dynamic AI agents to employee experience (EX) to automate end-to-end EX journeys from hire to retirement, including routine employee onboarding, training and engagements. Supporting seamless integrations with existing HCMs, ITSMs such as SuccessFactors, Service now, pre-trained AI agents help improve employee productivity by up to 30% and employee satisfaction by up to 40%. Currently offering over 40 pre-built accelerators, the company aims to have over 100 pre-built accelerators on its Marketplace across industries, channels, and solutions by the end of Q2.
Commenting on the new offer, Rashid KhanCPO and co-founder, Yellow.ai mentioned, “To meet the changing needs of customers and employees, companies today prefer Total Experience automation solutions that deliver results in no time. With our pre-built vertical dynamic AI agents, we aim to enable them with easy-to-use, pre-trained customizable models that deliver accuracy, speed to value, and consistency specific to their business needs. For example, with our verticalized solutions for a leading automaker, we were able to automate the end-to-end buying journey for its end customers and improve month-to-month customer engagement rates by 300%. on the other.”
Yellow.ai also announced feature upgrades to its existing Inbox solution – an omnichannel agent support platform that now supports features such as 24-hour window expiration support/ 24 and cloud video calling functionality, delivering up to 40% improved CSAT. The company has also added some exciting feature upgrades to its Voice offering aimed at humanizing and improving conversational experiences with its Voice AI Agents. Its customer engagement product Engage now enables businesses to have access to unified user profiles to enable higher engagement rates with two-way conversations and deliver seamless omnichannel experiences.
Yellow.ai is the world’s first next-generation total experience automation platform, enabling businesses to make every conversation meaningful and enjoyable for customers and employees. More than 1,000 companies trust the platform in more than 85 countries, including Domino’s, Sephora, Hyundai, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network and MG Motors. Powered by Dynamic AI agents for business, the company aims to deliver human-like interactions that improve customer satisfaction and increase employee engagement at scale, through its no-code bot builders. Recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2 as a leader, the company has raised over $102M blue-chip investors and has offices in six countries.
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